At Alixir, we value your trust and want you to have the best experience with our perfumes. Each fragrance is carefully crafted and packed to ensure it reaches you in perfect condition.

Since perfumes are personal-use products, returns are only accepted if the product box is unopened, unused, and in its original packaging. This helps us maintain the quality and safety of our fragrances for all our customers.

If you receive a product that is damaged, defective, or not what you ordered, please reach out to us within 7 days of delivery at [your email/contact details]. Our team will be happy to assist you with a replacement or return process.

We kindly request you to check your order upon delivery and contact us immediately if there’s any issue. Your satisfaction is important to us, and we will do our best to resolve any concerns quickly and fairly.

Thank you for choosing Alixir to be a part of your fragrance story. 🌿✨